Terms and Conditions

Effective Date: September 2026

Welcome to True North Card Spot. These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

Use of the Website

You agree to use this website only for lawful purposes and in accordance with these Terms. You must not use the website in any manner that could damage, disable, or interfere with its operation or the experience of other users.

You agree not to:

  • Violate any applicable laws or regulations.
  • Attempt to gain unauthorized access to our systems or data.
  • Upload or transmit malicious software or harmful code.
  • Use the website for fraudulent or deceptive purposes.
  • Copy, reproduce, or distribute website content without prior written permission.

Products and Availability

We strive to ensure that all products, descriptions, specifications, images, and pricing displayed on our website are accurate. However, errors may occasionally occur.

We reserve the right to:

  • Correct pricing or product description errors.
  • Modify or discontinue products without prior notice.
  • Limit quantities available for purchase.
  • Refuse or cancel orders if necessary.

Product availability is subject to stock levels and may change without notice.

Pricing

All prices displayed on our website are listed in Canadian dollars (CAD) unless otherwise stated and are subject to change without prior notice.

Although we make every effort to maintain accurate pricing, we reserve the right to correct pricing errors before processing an order.

Applicable Canadian taxes and shipping charges will be calculated during checkout, where applicable.

Orders

Placing an order does not guarantee acceptance.

We reserve the right to refuse, limit, or cancel any order for reasons including but not limited to:

  • Product availability.
  • Pricing inaccuracies.
  • Suspected fraudulent activity.
  • Payment authorization issues.
  • Errors in customer information.
  • Other circumstances that reasonably prevent us from fulfilling the order.

If your order is canceled after payment has been processed, any applicable refund will be issued using the original payment method.

Payment

Payments are processed securely through trusted third-party payment providers.

True North Card Spot does not store your complete credit card or debit card information.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Shipping

Shipping Carrier

We currently ship orders within Canada using available shipping and delivery services. The available shipping service and estimated delivery timeframe may vary depending on the destination, package size, weight, and shipping option selected at checkout.

Order Processing Time

Orders are generally processed and prepared for shipment within 1–3 business days after the order is received and payment has been successfully confirmed.

Orders may not be processed, shipped, or delivered on weekends or Canadian statutory holidays.

Shipping Timeframes

Once an order has been shipped, delivery times generally vary depending on the destination and shipping service selected.

Estimated delivery times are provided at checkout and are estimates only, not guaranteed delivery dates.

Please note that shipping delays may occur due to weather, holidays, carrier disruptions, incorrect or incomplete shipping information, high shipping volumes, or other circumstances outside our reasonable control.

Tracking Information

Once your order has been shipped, you may receive a shipping confirmation with tracking information when available.

You can use the tracking information provided to monitor the status and progress of your shipment.

Delivery Delays

True North Card Spot is not responsible for delays caused by shipping or delivery providers or by other circumstances beyond our reasonable control.

If your package is delayed, please first check the tracking information provided with your shipment. For packages that appear to be lost or significantly delayed, you may contact us and we will assist you in determining the appropriate next steps.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

True North Card Spot is not responsible for delays, additional shipping costs, returned packages, or packages delivered to an incorrect address due to inaccurate or incomplete information provided by the customer.

Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Eligible products may be returned subject to the requirements, return period, authorization process, shipping responsibilities, and other conditions described in that policy.

All returns may require prior authorization from True North Card Spot before the product is shipped back.

Certain products may not be eligible for return due to their condition, packaging, final-sale status, special-order status, or other applicable restrictions.

For complete information regarding eligibility, return shipping, damaged or defective products, exchanges, refunds, refund processing times, and return instructions, please review our Return & Refund Policy.

Intellectual Property

All website content, including but not limited to:

  • Logos
  • Graphics
  • Product images
  • Text
  • Icons
  • Website design
  • Layout
  • Software

is the property of True North Card Spot or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, or distributed without prior written permission.

User Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

You agree to notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

Third-Party Links

Our website may contain links to third-party websites for your convenience.

True North Card Spot is not responsible for the content, availability, privacy practices, or services provided by third-party websites.

Accessing external websites is done at your own risk.

Disclaimer of Warranties

Our website, products, and services are provided on an “as is” and “as available” basis, except where applicable law provides otherwise.

To the fullest extent permitted by applicable law, True North Card Spot disclaims warranties that are not expressly provided or that cannot legally be excluded.

We do not guarantee that the website will be uninterrupted, error-free, or free from viruses or other harmful components.

Nothing in these Terms is intended to exclude, restrict, or limit any rights, warranties, or remedies that cannot legally be excluded or limited under applicable Canadian law.

Limitation of Liability

To the fullest extent permitted by applicable law, True North Card Spot shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the applicable product, except where such limitation is prohibited by applicable law.

Nothing in these Terms limits liability or rights that cannot legally be limited or excluded under applicable law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless True North Card Spot, its owners, employees, affiliates, suppliers, and service providers from claims, damages, liabilities, costs, or expenses arising from your violation of these Terms or misuse of the website.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect your personal information.

Changes to These Terms

True North Card Spot reserves the right to update or modify these Terms from time to time.

Any changes become effective upon posting on this page, unless otherwise stated.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the province or territory in Canada where True North Card Spot operates, together with applicable federal laws of Canada, without regard to conflict of law principles.

Nothing in these Terms is intended to deprive consumers of any mandatory rights or protections provided by applicable Canadian law.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact us through the contact information provided on our website.

True North Card Spot

Website: https://truenorthcardspot.ca/