Return & Refund Policy
Effective Date: September 2026
At True North Card Spot, we want you to be satisfied with your purchase. This Return & Refund Policy explains the requirements and process for returns, exchanges, and refunds for orders placed through https://truenorthcardspot.ca/.
By placing an order with us, you acknowledge and agree to the terms of this policy.
1. Return Period
You may request a return within 30 days of the date your order is delivered, subject to the conditions outlined in this policy.
To be eligible for a return, you must contact us within the applicable return period and receive return instructions before sending any product back.
Returns sent without prior authorization may be refused or returned to the customer.
2. Eligibility for Returns
To qualify for a return, the product generally must:
- Be purchased directly from True North Card Spot.
- Be returned within the applicable return period.
- Be unused and in resalable condition.
- Include the original packaging, where applicable.
- Include all original accessories, inserts, promotional materials, and other components supplied with the product.
- Not have been altered, damaged, opened, or used in a manner that affects its resale condition.
We reserve the right to inspect returned products before approving a refund.
3. Trading Cards and Collectible Products
Because many of our products are collectible trading cards and sealed products, special conditions may apply.
Sealed Products
Sealed products should remain factory sealed and unopened to qualify for a return due to a change of mind.
Examples may include:
- Sealed Pokémon booster packs;
- Booster boxes;
- Elite Trainer Boxes;
- Collection boxes;
- Blister packs;
- Tins;
- Other factory-sealed trading card products.
Opening a sealed collectible product may affect its eligibility for return.
Individual Cards
Individual trading cards must be returned in the same condition in which they were received.
Cards that have been played, altered, damaged, bent, scratched, marked, or otherwise changed after delivery may not be eligible for a return or refund.
4. Damaged Products
If your order arrives damaged, please contact us as soon as reasonably possible after delivery.
Please provide:
- Your order number;
- A description of the damage;
- Clear photographs of the damaged product;
- Photographs of the packaging when applicable.
We may request additional information or photographs to help determine whether the damage occurred before or during delivery.
If the product is confirmed to have arrived damaged and is eligible for a remedy, we may offer a replacement, exchange, store credit, or refund, as appropriate.
5. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us as soon as reasonably possible.
We may ask you to provide photographs of the products received and the packaging.
If we confirm that an incorrect item was shipped, we will provide instructions for returning the incorrect item and, where appropriate, arrange for the correct item to be sent or issue an applicable refund.
6. Non-Returnable Items
Certain products may not be eligible for return, including:
- Opened or used sealed collectible products;
- Trading card products that have been opened after delivery;
- Individual cards that have been damaged, altered, or used after delivery;
- Products that are not in their original condition;
- Products missing original packaging or components where those components are required for resale;
- Final-sale or clearance products where clearly identified as non-returnable;
- Gift cards, where applicable;
- Products that cannot reasonably be resold due to their condition.
Nothing in this policy is intended to remove or restrict any rights or remedies that cannot legally be excluded under applicable Canadian law.
7. Change-of-Mind Returns
If you simply change your mind about a purchase, the product must generally be unused, unopened where applicable, and in its original resalable condition.
The customer may be responsible for the cost of return shipping for change-of-mind returns.
Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective or damaged product, or otherwise required by applicable law.
8. Return Shipping
For approved returns, we will provide return instructions.
Unless the return is due to an error by True North Card Spot, a defective product, or another circumstance where we are responsible for the return, the customer may be responsible for return shipping costs.
We recommend using a trackable shipping service and retaining proof of shipment.
True North Card Spot is not responsible for products lost or damaged while being returned until they are received by us.
9. Refunds
Once we receive and inspect an eligible returned product, we will determine whether the return qualifies for a refund.
If approved, the refund will generally be issued to the original payment method used for the purchase.
Refunds may take several business days to appear in your account depending on your bank, credit card company, or payment provider.
We will not be responsible for delays caused by a customer’s financial institution or payment processor.
10. Partial Refunds
In certain circumstances, we may issue a partial refund where:
- The returned product is not in its original condition;
- The product is missing components or packaging;
- The product has been damaged or altered;
- The product has diminished resale value due to the customer’s handling.
Any reduction will be assessed based on the condition of the returned product and applicable law.
11. Exchanges and Replacements
Where appropriate and subject to availability, we may offer an exchange or replacement instead of a refund.
If the exact product is unavailable, we may offer an alternative resolution, including a refund or store credit where appropriate.
12. Order Cancellations
If you wish to cancel an order, contact us as soon as possible after placing the order.
We will attempt to accommodate cancellation requests when the order has not yet been processed or shipped.
Once an order has been shipped, it may no longer be possible to cancel it, and the customer may need to follow the return process described in this policy.
An order cancellation is not guaranteed until confirmed by True North Card Spot.
13. Refunds for Cancelled Orders
If an eligible order is successfully canceled after payment has been processed, any applicable refund will generally be issued to the original payment method.
Processing times may vary depending on the payment provider or financial institution.
14. Return Authorization
Before returning any product, please contact True North Card Spot for return instructions.
When contacting us, please provide:
- Your full name;
- Order number;
- Product name;
- Reason for the return;
- Photographs where applicable.
We may provide specific instructions regarding where and how the product should be returned.
15. Returns That Do Not Meet the Requirements
If a returned product does not meet the requirements of this policy, we may:
- Decline the return;
- Issue a partial refund where appropriate;
- Return the product to the customer at the customer’s expense, where permitted.
We will assess each return based on the circumstances and applicable Canadian law.
16. Canadian Consumer Rights
This Return & Refund Policy is intended to operate consistently with applicable Canadian consumer protection laws.
Nothing in this policy is intended to exclude, restrict, or limit any statutory rights, warranties, guarantees, or remedies that cannot legally be excluded or limited.
Where applicable law provides a consumer with rights that differ from this policy, the applicable legal requirements will prevail.
17. How to Contact Us
If you need to request a return, report a damaged or incorrect item, or ask a question about a refund, please contact True North Card Spot through the contact information provided on our website.
True North Card Spot
Website: https://truenorthcardspot.ca/
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.