Privacy Policy

Effective Date: September 1, 2026

True North Card Spot (“we,” “us,” “our,” or “True North Card Spot”) respects your privacy and is committed to protecting the personal information you provide when using our website, https://truenorthcardspot.ca/ (the “Website”).

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you browse our Website, create an account, place an order, contact us, or otherwise interact with our services.

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Create an account;
  • Place an order;
  • Complete checkout;
  • Subscribe to emails or promotional communications;
  • Contact us through our Website or by email;
  • Request assistance with an order;
  • Participate in promotions, surveys, or other activities.

Depending on how you interact with our Website, the information we may collect includes:

  • Full name;
  • Billing and shipping address;
  • Email address;
  • Telephone number;
  • Account login information;
  • Order and purchase history;
  • Payment-related information;
  • Information you provide when contacting customer service;
  • Any other information you voluntarily submit to us.

Payment Information

Payments may be processed through third-party payment processors. We generally do not store complete credit card numbers or other full payment credentials on our own servers.

Payment information is handled by the applicable payment processor in accordance with its own privacy policy and security practices.

2. Information Collected Automatically

When you visit our Website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies.

This information may include:

  • IP address;
  • Browser type and version;
  • Device type;
  • Operating system;
  • Pages visited;
  • Date and time of visits;
  • Referring website;
  • General information about how you interact with the Website.

We use this information to help operate, maintain, secure, and improve our Website and services.

3. Cookies

Our Website may use cookies and similar technologies.

Cookies are small data files stored on your device that can help us:

  • Keep items in your shopping cart;
  • Remember certain preferences;
  • Maintain login sessions;
  • Process orders;
  • Understand how visitors use our Website;
  • Improve Website performance;
  • Detect security issues;
  • Provide relevant marketing where applicable.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website, including shopping cart and checkout features.

4. How We Use Personal Information

We may use personal information for purposes including:

  • Processing and fulfilling orders;
  • Processing payments;
  • Delivering products to you;
  • Providing customer service;
  • Communicating with you about your orders;
  • Responding to inquiries and requests;
  • Managing customer accounts;
  • Preventing fraud and unauthorized transactions;
  • Maintaining Website security;
  • Improving our Website, products, and services;
  • Understanding Website usage and customer preferences;
  • Sending promotional communications where permitted by law;
  • Complying with legal and regulatory requirements;
  • Establishing, exercising, or defending legal claims;
  • Other purposes that are reasonably related to the purposes for which the information was collected.

5. Disclosure of Personal Information

We do not sell or rent your personal information to third parties.

We may disclose personal information to trusted third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

  • Payment processors;
  • Shipping and delivery service providers;
  • Website hosting providers;
  • E-commerce and technology service providers;
  • Website analytics providers;
  • Email and communication service providers;
  • Fraud prevention and security providers;
  • Professional advisors;
  • Government authorities or law enforcement where required or permitted by law.

Third-party service providers may only receive information reasonably necessary for them to perform their services.

6. Shipping and Delivery Information

When you place an order, we may provide your name, shipping address, telephone number, email address, and order-related information to the delivery or shipping provider responsible for delivering your purchase.

This information is used solely for purposes related to fulfilling and delivering your order and providing delivery-related services.

7. Marketing Communications

Where permitted by applicable law, we may send you promotional emails about products, offers, promotions, or other information relating to True North Card Spot.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the communication or by contacting us.

Please note that even if you opt out of promotional communications, we may still send transactional or service-related communications, such as order confirmations, shipping updates, account notices, or other communications necessary to complete or administer your transactions.

8. Third-Party Websites and Services

Our Website may contain links to third-party websites, services, payment providers, social media platforms, or other external websites.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party website or service you access.

9. Data Security

We take reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, alteration, or destruction.

However, no website, online transaction, or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without authorization.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with applicable legal, accounting, tax, and regulatory requirements.

When personal information is no longer required, we may securely delete, destroy, or anonymize it, subject to applicable legal obligations.

11. Canadian Privacy

True North Card Spot operates in Canada and our Website is intended for customers located in Canada.

We handle personal information in accordance with applicable Canadian privacy laws. Depending on the circumstances, this may include federal or provincial privacy legislation applicable to our business and your information.

You may have rights concerning your personal information, including rights to request access to personal information we hold about you and, where applicable, request correction of inaccurate or incomplete information.

Certain exceptions and limitations may apply under applicable law.

12. Accessing or Correcting Your Personal Information

If you would like to request access to personal information we hold about you, request a correction, ask a question about our privacy practices, or make a privacy-related complaint, you may contact us using the contact information provided below.

We may need to verify your identity before processing certain requests.

Where permitted or required by law, we will respond to your request within the applicable timeframe.

13. Children’s Privacy

Our Website is not directed specifically toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can take appropriate steps.

14. International Processing and Service Providers

Although True North Card Spot sells products only within Canada, some third-party service providers we use to operate our Website, process payments, provide technology services, host data, or provide other business services may process information outside your province or outside Canada.

When personal information is processed by third parties, we take reasonable steps to use appropriate contractual, technical, and organizational safeguards consistent with applicable privacy requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, services, legal requirements, or privacy practices.

When we make changes, we will update the “Effective Date” at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy request, or have a privacy-related concern, please contact us through the contact information provided on our Website.

True North Card Spot
Website: https://truenorthcardspot.ca/

Privacy Inquiries:
Please use the contact information available on our Website to contact True North Card Spot regarding privacy matters.